Why did LNER sell me a ticket for a rail strike day and refuse a refund?

The train operator says it was running a skeleton service and therefore passengers could travelAt the weekend I bought an advance ticket on the LNER website for a trip on 1 February from King’s Cross to Retford which I did not realise at the time was a day when there would be a rail strike.On its website LNER says cancellations are non-refundable but for a further £10 (the ticket cost £40) I could change the booking to a different day. This is no use to me because I could only meet the person I was meeting on Wednesday. Continue reading...

Why did LNER sell me a ticket for a rail strike day and refuse a refund?

The train operator says it was running a skeleton service and therefore passengers could travel

At the weekend I bought an advance ticket on the LNER website for a trip on 1 February from King’s Cross to Retford which I did not realise at the time was a day when there would be a rail strike.

On its website LNER says cancellations are non-refundable but for a further £10 (the ticket cost £40) I could change the booking to a different day. This is no use to me because I could only meet the person I was meeting on Wednesday.

Continue reading...

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